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F.A.Q.

Questions & Answers about Hemp (CBD) Oil

Q1.  Does it work for "insert your condition"?
A1.  The FDA does not allow us to make any claims about what CBD Hemp Oil can do or may do for you.  But, we CAN pass along that we have numerous customers using our products regularly for things such as:  Cancer, Epilepsy, Fibromyalgia, Chronic Pain, Arthritis, Insomnia, Anxiety, Migraines and so much more.  While CBD doesn't help everyone with their condition, we have many people who return regularly for reorders.  The only way you'll know if it will help you is to try it.  (If you need further advice, your doctor or medical practitioner might be able to help.)

Q2.  How Much Should I Take?
A2.  Unfortunately, there is no definitive scientific answer to this.  Truly it requires some trial and error to get the right amount for you and your condition.  But, with patience and practice, you should be able to get to that "happy point" in just a few days of working with it.  We have a page dedicated to answering this question in full:  CLICK HERE FOR PAGE

The approach we recommend is to begin taking a particular amount, twice a day for the first 3-4 days to build it up in your system and so you can truly see what its doing.  After this amount of time, increase or decrease the amount you're taking based on the results you're seeing.

Here is some very important information about how to determine how much of any given product to take:
First, you need to click out to the pages above about "How Much CBD Should I Take".  Please read all of the information as the information found in the text is equally important as the information found in the chart on the linked-to page.  Once you see how many milligrams of CBD you might start with, then use the following information to determine how much product to take to get that amount.

Determining how much of any of our products to take is really quite simple.  Don't let the math get in the way; grab a calculator and should be able to knock it out!

Notes:
Our 1 ounce bottles of Drops have 25ml of liquid, which is approx 500 drops.  So, there are approx 500 drops in the PAWS Plus Drops, 250Plus Drops, 500Plus Drops and the MAXPlus Drops.
PAWS (100mg) Bottle of Drops have approx 2/10mg of CBD per drop.
250mg Bottle of Drops have approx 1/2mg of CBD per drop.
500mg Bottle of Drops have approx 1mg of CBD per drop.
MAX Plus 1250mg Bottle of Drops have approx 2.5mg of CBD per drop.
ULTRA Plus 6000mg Bottle of Drops have approx 3mg of CBD per drop.

To determine how many drops you need, divide the total amount of CBD you are wanting to take per serving by the number of mg in each drop (either .2 or .5 or 1 or 2.5 or 3 as shown above).  

The capsules have either 15mg, 25mg or 50mg of CBD per capsule, depending on which one you order.  Take however many capsules you need to get the amount you are wanting to take.

The 300Plus Hemp Wax has 300mg of CBD in the round container.  If you open the container and, using a knife or dab tool, make 4 lines crossing in the center, you'll have 8 equal pie shape slices.  Each slice will have approx 37.5mg of CBD.  Use as much or as little of this per application as you desire.

The 500Plus Hemp Wax has 300mg of CBD in the round container.  If you open the container and, using a knife or dab tool, make 4 lines crossing in the center, you'll have 8 equal pie shape slices.  Each slice will have approx 62.5mg of CBD.  Use as much or as little of this per application as you desire.

The 750Plus Hemp Wax has 300mg of CBD in the round container.  If you open the container and, using a knife or dab tool, make 4 lines crossing in the center, you'll have 8 equal pie shape slices.  Each slice will have approx 93.75mg of CBD.  Use as much or as little of this per application as you desire.

The Vape Oil has 25mg of CBD per 1.5ml of vape oil.  Depending on your vape oil cartridge, figure out how many milligrams your cartridge holds and adjust up or down from there.  Many vape oil cartridges hold 1.5ml.

The FX CBD VAPE Oil Products each have approx 3mg of CBD per drop, regardless of the size of the container.  These can be vaped or taken orally.

Q3:  How long does it take to work?  Does it take days?
A3:  When taking enough, it generally only takes about 20-30 minutes for it become effective.  Most people when first starting out, do not know what to expect and often overlook that it is beginning to help their condition.  Since there is no "high" to report, most people don't know that it is doing anything.  Only after a while do they realize that any pain they may have had is no longer there or not as intense.  The "feeling" is so subtle that usually all that is able to be identified is a subtle calming.  After several uses, many people have reported that they now notice it "taking the edge" off minutes after administering.  But, for most newcomers, they expect a huge change and its just not like that, unless its being used for pain management.  A gentle release of the pain is usually fairly noticeable when taking these products in proper amounts.

Q4:  What's the best way for me to take it:   drops? vape?  extract?
A4:  Everyone is different in how their body responds to these products.  So, there is no single answer to this question.  What we CAN say is that most of our customers prefer to start with Drops, then, branching out from there.  The drops are typically the easiest to determine serving sizes.  And, the drops, when flavored tend to taste good.  One has to want to vape in order to try the vape products.  And, the extract doesn't typically taste very good and is difficult to measure a particular dose.  

What works best for YOU, is truly a personal thing.  Some people respond well to drops, but not at all to vaping these products.  Some people respond very well to vaping, but see little results when ingesting it through drops.  Its all a trial and error thing that you simply have to test for yourself to find that "single best way".

UPDATED A4 ANSWER:  For most, it doesn't really matter.  In all the products, you're getting the same hemp oil extract, just in a different form.  And, the form, again, for most, is merely a preference.  Would you prefer to have exact measurement via drops?  Would you prefer the convenience of a capsule?  Do you want a topical like a lotion?  Or, do you prefer to vape it?  All the products are made with the same hemp oil extract.  This is the answer for most people.  With that being said, a small percentage of the population does find that one way works better or less for them.  The only way you'll know if this is the case for you, though, is through trial and error.  We have no way of telling you which will work better or less for you, or if you will even be one of these few people.

Q5.   If I'm taking the Drops, how will I know how many drops to use?  The bottle says:  Serving Size - 10 Drops.
A5.  This is an excellent question.  First, let's talk about the posted Serving Size:  The FDA makes us treat these products as a food product.  And, as such, we HAVE TO post some arbitrary Serving Size on the product.  But, it is just that, ARBITRARY.  As for how much to take, please see Question and Answer 2 above.

 Now, as for how many drops, this requires only simple math.  The key point you need to consider is that our 1 ounce bottles have approximately 500 drops in each bottle.

Our Paws Plus (100mg CBD in 1oz bottle):  100mg divided by 500 drops equals 2/10mg per drop.  So, for example, if you want say 5mg of CBD, then you would take 25 drops.

Our 250mg 1oz bottle:  250mg divided by 500 drops equals 1/2mg per drop.  So, for example, if you want say 10mg of CBD, then you would take 20 drops.

Our 500mg 1oz bottle:  500mg divided by 500 drops equals 1mg per drop.  So, for example, if you want say 10mg of CBD, then, you would take 10 drops.

Our 1250mg 1oz bottle:  1250mg divided by 500 drops equals 2.5mg per drop.  So, for example, if you want say 10mg of CBD, then you would take 4 drops.

Our 6000mg 3.3oz bottle:  6000 divided by 2000 drops equals 3mg per drop.  So, for example, if you want say 9mg of CBD, then you would take 3 drops.

Our FX CBD Vape Oil has approx 3mg of CBD per drop.  Please note that this is a thick oil and at cooler temps, the drops can be somewhat larger than a normal sized drop of oil.  In that case, each drop will have more than the 3mg of CBD so adjust accordingly.  

Q6:  When using the drops, how should I take them?
A6:  When using the drops, the best way to take them is sublingually.  And, the easiest way to do this is by setting a spoon on a counter and dripping the desired number of drops (see Question/Answer #2 and #5 above) into the spoon.  Then, by putting the spoon into your mouth, put the liquid under your tongue for about 90 seconds, then swallow.  For those who prefer to take their drops in a drink, this can be done.  However, because the stomach acids work very quickly to break down the cannabinoids, it is only partially effective.  When taking in drinks/foods, we recommend taking approximately twice as much as if you're taking it sublingually.

Q7:  When using the Vape Oil, how do I know how much CBD I'm getting?
A7:  Unfortunately, there is no easy way to answer this question because it truly depends on how long of drag you take and how long you hold each drag in before exhaling.

How most people go about it is by having a single cartridge dedicated to their Hemp Vape Oil.   They install the cartridge onto their vape pen and use it periodically throughout the day.  By knowing the concentration of the CBD in the vape oil they're using, they can calculate how much CBD is in the cartridge when they fill it.  For instance, our vape oil has 25mg of CBD per 1.5ml of vape oil.  1.5ml is a common amount to fill a cartridge (but not the only amount.....so adjust according to the cartridge you use).  So, when using our vape oil, if someone wanted 25mg of CBD, they would vape a full 1.5ml cartridge each time they used it.  But, again, depending on how long the drag is held in will also affect how much CBD actually gets into a person's body.

Q8:  Can I take too much?  Will it hurt me?
A8:  We are not doctors and we are not knowledgeable about your particular health condition, so you have to get medical advice from your practitioner.  However, what we can say is that typically, its virtually impossible to take too much.  We use the following analogy:  Can you eat too much spinach?  Well, the answer is yes.  You can.  But, you'd have to eat such an unimaginable amount that its not realistic to think you could truly eat too much spinach.  The same holds true for these products.  Its not realistic to think you could take too much, but of course, at some level it would be possible.  (Again, please consult your physician regarding your specific situation)

Q9:  Can I take it with "X" medication?
A9:  Since we are not doctors and we do not your know individual situation, we cannot provide this advice.  We CAN tell you that many of our customers have significantly reduced, and even completely got off of, prescription medicines after using these products.  (Again, please consult your physician regarding your specific situation)

Q10:  Is it legal where I live?  Do I need a prescription?  Do I need a medical marijuana card?  I've seen in the local news that our state did not legalize CBD Oil.  How can it be legal here?
A10:  Rest assured, the products we sell are legal in all 50 States and approximately 40 countries worldwide.  It does not require any prescription nor medical card in the United States.  If you are in another country, please check your local laws.  Many states have begun legalizing CBD Oil from Marijuana; and some states have voted it down.  While CBD is CBD and it doesn't matter whether it comes from marijuana or hemp for it to be effective, because marijuana has legal issues, CBD Oil from Marijuana may or may not be legal in your state.  But, CBD Oil from Hemp IS LEGAL in all 50 states, regardless of your state's laws on marijuana and marijuana CBD Oil.

Q11:  Will I get "high" when using?  Is it addictive?
A11:  THC is the compound in cannabis that makes one "high".  The amount of THC in hemp is so negligible that we're not aware of anyone ever reporting feeling "high".  Also, we have not heard of anyone becoming addicted to CBD Hemp Oil. 

Q12:  Is it safe for children and/or pets?
A12:  Again, we cannot administer medical advice.  But, we can report that many toddlers are taking these products daily for many of the same medical conditions that teens and adults are using it for.  As well, we are aware of numerous pets who take these products daily without any ill effects.

Q13:  Why is it so expensive?
A13:  The answer to this question lies in the fact that there are many steps and much plant material required to produce the end product.  First, a fairly substantial amount of hemp has to be grown, which takes months, to produce enough seeds and stalk to produce a very small amount of hemp extract.  Then, the extract has to be extensively tested to ensure its compound make up and its purity.  The extract is then formulated into various forms of products, such as CBD Oil Drops or Vaporizer Oil and is sold to retailers.  Each entity along the way needs to earn a fair profit for their efforts.  By the time you have 4 or 5 entities involved, the cost level naturally increases to what you see on the market today.  

The best way to compare prices is to break each product down to a "cost per milligram of CBD".  By doing this, you can then start to compare the prices of the products.  Also, keep in mind that various brands focus on various attributes.  For instance, at Highland Pharms, we focus on NOT ONLY CBD, but the FULL SPECTRUM of cannabinoids so our customers get a well rounded blend of organic compound for the best results.

Q14:  What is Industrial Hemp?  What is Pharmaceutical Grade Hemp?
A14:   Simply put, Industrial Hemp is virtually all the hemp grown in the world today.  Non-Industrial hemp would be marijuana.  Because of all the cross breeding, there is little delineation between what is a hemp plant and what is a marijuana plant.  Industrial hemp is the cannabis plant that is exceptionally low in THC.  

What we call "Pharmaceutical Grade Hemp" is Industrial Hemp that has been specifically bred to have high levels of cannabinoids and is meticulously grown to ensure exacting and high standards.  This is what we use here at Highland Pharms.

Q15:  Which product would you recommend for "insert condition here"?
A15:  First and foremost, the FDA will not allow us to recommend anything nor even say that CBD will or may help with any particular condition.  This is unfortunate, but true.  And, with the information from Question 4 above, you probably know by now, its really more a matter of preference.  If CBD will provide the level of well being you are seeking, for most people, the product type doesn't generally matter.

Q16:  Can we call you to discuss our specific situation?
A16:  You can most certainly try calling.  However, there is not much more the FDA will allow us to say that's not already on this page or the product pages.  Also, it can be difficult, sometimes, to get through as we are a small company working to keep costs low so our product prices stay low.  Also, the hours we're available are often not the same hours you're wanting to speak with someone.  If we hired an expensive answering service, then we'd have to give them generic scripts from which to read which wouldn't be able to provide you with any more specific info.  If you still have a question that is not answered on this page or somewhere else on the website, by all means contact us.  However, its usually best to submit your question via an online contact form found on the "CONTACT" page accessed by clicking "CONTACT" at the very top of this page.  We answer all online contacts as quickly as we can, and generally the same business day they are submitted.

Q17:  Can we place an order by phone?
A17:  We try to take as many calls as we can.  However, we do have limited resources during business hours as we're striving to get orders packed and shipped as quickly as possible.  If you have a unique need to phone in your order or are having trouble with an order, of course, you can phone us.  But, it's generally quicker and easier for customers to place orders directly online via our website.  Our website is fully secure with very intense encryption means, we do not store credit card information, nor do we require any special documents to be provided.  So, online checkout is usually a "snap" and can be done more quickly and efficiently than placing a phone call and waiting for a call back.

Q18:  Do you ship to "insert country"?
A18:  Unfortunately, we do not ship to locations outside the United States, Puerto Rico or the US Virgin Islands.  However, you can find out products available on a trusted partner site which does offer international shipping by clicking here:  www.BuyHempCBDOil.Com

Q19:  Do you have any coupons or discounts for first time buyers or veterans?
A19:  We used to have coupons for first time buyers, veterans and a few special groups.  However, we realized this was doing a huge disservice to our regular customers.  And, so, in February 2016, we did away with all coupons and discounts and dropped our prices accross the board for everyone.  This way, everyone gets to benefit.

Q20:  Do these products taste good?
A20:  Let's first point out that taste is highly subjective.  So, what tastes good to one, may not taste good to another.  Secondly, let's point out that people don't typically take CBD Hemp products because they're hungry and they want some good tasting food.  They're taking it for some degree of well-being and most people who have had their life changed by CBD Hemp Oil couldn't care less how it tastes.  

Now, on to the flavor.  At the base of the product is a plant extract from hemp.  And, just like most herbal extracts and bitters, this extract doesn't taste so good, generally speaking.  This is why many manufacturers, including Highland Pharms, has infused the sticky, gooey extract into bottles of carrier oils for drops, into capsules, into vape oils, etc.  This reformulated version of CBD Hemp Oil typically tastes better than the straight extract.  So, in comparison, yes, these products taste good when compared to the straight extract.  But, they all will still have some degree of "plant" or hempiness to them.  .  That's what the product is:  Hemp Oil Extract....it't not a bag of lollipops or ice cream.  (this answer is not intended to be as sarcastic as it may seem....it is intended to be light-hearted and humorous; we truly hope you enjoy the products; but more importantly, we hope they bring you the well-being you seek.)

Q21:  Will I pass a Drug Test after using these Products?
A21:  We have written an entire article on our Blog Page about this.  Please click the following title to see:  DOES CBD CAUSE SOMEONE TO TEST POSITIVE ON A DRUG SCREEN?

Q22:  How do I need to store these products?  What is the shelf life?
A22:  Generally, these are stored at room temperature, out of direct sunlight.  If you have a wax that is slightly too soft in your home, you can store these in your refrigerator to harden them a bit if you wish.  The shelf life for these products is 2 years.

Q23.  How come Highland Pharms doesn't accept Paypal?
A23.  Many banks, including Paypal, will not process payments for Hemp CBD.  Hopefully, this will change soon.  But, for now, they won't.

Q24:  Sometimes the bottle of drops are light in color and smell and sometimes they are darker and stronger scented.  Why is there this difference?
A24:  The difference noticed is quite common and is not from any change in product we use.  In fact, all the plants used to derive the extract which contains the CBD are all from the same lineage.  

The difference comes from what the plants (or Mother Nature) creates.  There is naturally a difference in the extract from batch to batch.  Sometimes the extract comes out dark brown and quite scented.  Sometimes it comes out milky white and quite subtly scented.   And, sometimes somewhere in between.  The amount of CBD in each batch can also vary which may cause us to use more or less of it to ensure the proper amount of CBD is included in each bottle.  And, most likely where your results are being affected, the other compounds found in the extract (CBC, CBG, CBN, terpenes, etc) vary in ratio in each batch.

All the cannabinoids work together to achieve an overall effect.  (ex:  the CBG effects how the CBD, CBC, CBN works for you.  the CBN effects how the CBG, CBC, CBD works for you.  the CBC effects how the CBD, CBG, CBN works for you.)  And, because these ratios change with each batch that is harvested, the overall effect will vary.  This is not just the case with our brand but happens throughout all brands as again, the base cause is Mother Nature.  To help ensure the most consistent product as possible, the plants used in our products are all clones from same "mother" plant.  This means all the plants are technically "the same plant".  The difference in production comes from the effects of nature on the plants.

So, to restate, the amount and type of CBD in each plant is always consistent.  The variance comes from the ratio of cannabinoids which affect each other, thus changing the overall effect.  

Q25:  Can I mail you a check/money for an order rather than paying by credit card?
A25:  Yes.  Please make it out to "Plant Health, Inc" and mail it to the U.S. address on our Contact Us page (found at the top of this page.)  Please include the following information:

-  Your Name
-  Your Shipping Address
-  List of the Items you'd like (be sure that if any item has a choice of flavors or other options that you     specify your choice)
-  Your Phone Number
-  Your Email Address

Once received, we will process your order accordingly.

Q26:  Where are the plants grown that you get your CBD from?  And, are they organic?
A26:  Our products use extract from plants grown in Colorado.  They are some of the most amazingly beautiful plants you will ever see.  The lead farmer in the operation moved to Colorado after decades of growing a "similar type" of plant in Northern California.  His plants are truly amazing to see!  And, the plants are all Organically-Grown and are all Non-GMO.


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